Regency Hospital - Cleveland East

Regency Hospital Cleveland East is a wonderful place. The staff is very friendly, attentive, and caring. The nursing staff and aides are very helpful and willing to go the extra mile to make you comfortable. The hospital is very clean and well kept. Housekeeping does a very thorough and wonderful job. The therapists are exceptional and make therapy fun. I highly recommend this hospital to anyone who needs it.

If I could leave a negative rating, I would. I strongly urge anyone considering this facility to schedule a tour before making a decision. Unfortunately, we did not, and our choice was heavily influenced by Regency’s affiliation with the Cleveland Clinic. While the staff appeared friendly, the quality of care was profoundly disappointing. My father was admitted after spending three weeks in the ICU at Cleveland Clinic, and he remained at Regency for over a month without any sign of improvement—in fact, his condition worsened. At one point, the attending physician even advised us to prepare as hospice care may be the next step due to his lack of progress. During each of our visits, regardless of time of day, we consistently observed that no patients were out of their rooms or in wheelchairs—my father included. He was almost always asleep or lethargic, and staff repeatedly gave the same explanation: “He was just up a little while ago.” However, it was clear he was not receiving any physical therapy or efforts to encourage eating, despite being on a feeding tube post-surgery. We later discovered he had been prescribed three antipsychotic medications—without our knowledge or consent. This lack of communication and transparency is deeply concerning. Since transferring to a new facility just three days ago, the difference has been extraordinary. He is now alert, interacting with others in common areas, eating, and actively participating in physical therapy. A nurse at the new facility even mentioned that it’s not uncommon for patients coming from places much like Regency, to arrive on unnecessary sedating medications. In short, our experience with Regency was disheartening. I sincerely hope they take these concerns seriously and make meaningful improvements in their standards of care. Families entrust facilities like this with their most vulnerable loved ones—Regency must do better.

My mother was held here currently getting her transferred because it is honestly the WORST hospital I have ever dealt with! Caregivers, nurses, “doctors” or whatever you want to call them, continually letting her sit in her own feces for over an HOUR! Super unprofessional greeting us in the room with “what’s the problem” as my mother has a tube down her throat and obviously can’t speak. Bed sheets were being changed and they threw my mother to the point where I thought she was going to fall off the bed. Beyond disrespectful. I’m at a loss for words and so beyond curious as to how this place is still running!?

I was sick with Covid pneumonia and spent 2 weeks at a different hospital. When I arrived at Regency Hospital I was on 30 liters of Oxygen. In just over 1 week they got me down to needing only 2 liters. That should tell you what a great hospital and staff they have. So if you have a loved one with respiratory issues, and you want the best for them, send them to the best hospital, which is Regency Hospital!

The staff is super great. Good hospitality. They treat you as a human being. The therapy team is great. The food is good